Return Material Authorization Wssifshelp Wilhelmsen Com

Use this window to enter customer requests to return ordered and delivered material and services. You can release or deny a planned return material authorization. You also can print a return note which informs the customer of the parts and the quantity that is allowed to return. For the description of each tab in the window, follow the appropriate link: RMA lines, Credit charges, Misc RMA info, History Enter RMA header Release RMA Deny RMA Complete RMA Approve for credit Remove credit approval Create credit invoice Create correction invoice for returned goods Print return note Enter RMA line tax line Enter RMA... Return Material Authorization is a feature that is used to enter and authorize a customer's request to return previously delivered parts, with or without a known customer order number.

The Return Material Authorization feature also enables to credit the customer with or without an associated debit invoice. Returns from a customer occur for a variety of reasons including damage, shipment error, or sampling. The Return Material Authorization process enables you to manage the expectations of customers while controlling inventory receipts and customer credit processing. It can also generate a return note, which could be sent to the customer as a confirmation of the return agreement, and used by the warehouse personnel for knowing what to expect in return... Return material authorization is further used to keep track of all the events concerning returning of parts. Besides the originally debited amount for the returned part, or any other agreed amount, it is also possible to credit charges related to the return.

These charges can be connected to any return material authorization line or any order charge line. Within this about description, Return Material Authorization will be referred to by the abbreviation RMA. The term Approver or Authorizer is also referred to as the Coordinator in this about description. The Coordinator therefore, plays the role of approving or authorizing any assigned customer return. Handling of RMA is a supporting process to customer relationship management in all companies. An RMA entered in IFS/Customer Orders will assist you in keeping track of all customer returns.

Where service levels play an important part in any company in any industry, the RMA process gives you the opportunity to analyze your current service levels and how they could be further improved. Use this window to enter customer requests to return ordered and delivered material and services. You can release, deny or cancel a planned return material authorization. You also can print a return note which informs the customer of the parts and the quantity that is allowed to return. For the description of each tab in the window, follow the appropriate link: RMA lines, Credit Charges, Return Handling Addresses, Misc RMA Info, History Enter RMA Header Release RMA Deny RMA Cancel RMA Complete RMA Approve for Credit Remove Credit approval Create Credit Invoice Create Correction Invoice for Returned Goods Print Return Note Enter RMA Line Tax Line...

Use this activity to enter information on parts that must be returned from a work order to inventory. You can register the quantity of each part you want to return. You cannot register parts that are already been issued for the work order. After you complete the registration, the part may be returned to inventory. As a result of this activity, the part is returned and the quantity is updated in the inventory. The necessary posting transactions will be made and new work order posting lines will be created.

Prepare Work Order Prepare Work Order/Returns Use this tab to enter and maintain return material authorization (RMA) lines. The Catch Quantity information on the the RMA line tab is used to calculate the price and amount, whereas the Catch Quantity in the Return Material - Receive, Scrap and Return into Inventory dialog... As these quantities can vary, there is no validation between the different Catch Quantities you can enter. As such, you can enter one catch quantity on the RMA line, e.g. to credit, and another Catch quantity to return into inventory/scrap.

Enter RMA line Release RMA Deny RMA Complete RMA Register received returns Scrap Enter RMA line tax line Return into inventory Resolve shortages Approve for credit Remove credit approval Create credit invoice Create correction... Use this function to place returned material back into inventory, specifying a location for where the returned parts are to be placed. You can return received parts into inventory from the Return Material Authorization, Return Material Authorization Lines and Receive Authorized Returns windows. Note that for catch unit enabled parts, you must specify the catch quantity returned. This applies when you return material back into inventory. There are two different procedures used for returning parts.

One for parts returned from external customers, that is a customer that belongs to another company other than to which the site entering the return material authorization (RMA) belongs (this could also be a... The other procedure is for internal customers that are connected to a site that belongs to the same company as to which the site where the RMA is entered belongs. When returning from an internal customer, parts will be stored in internal order transit during the transportation between sites. And a return can only be done by picking parts that exist in the internal order transit, and moving them into inventory. The parts are entered as returned into inventory. The available quantity of the part in stock is recalculated.

Use this dialog tab to receive and handle the material returned from customers on Return Material Authorization lines. The alternatives for handling returns of inventory registered parts are, either to scrap the returned material or to return the material into inventory. You can also enter returns of non-inventory parts. When all the parts on a return material authorization line with non-inventory parts have been received, the line will be automatically closed. This means that non-inventory parts do not need to be handled. For the description of each tab in the window, follow the appropriate link: Scrap, Return to Inventory

Register received returns Return into inventory Scrap returned goods View configuration N.B. You can create a credit invoice for a Return Material Authorization (RMA) or a RMA line at various stages, the first being after release of the RMA or the RMA line. When parts are being returned from a customer, you can create a credit invoice for the returned parts in Return Material Authorization. It is possible to create a credit invoice for an entire RMA or for a specific RMA Line. The credit invoice can be viewed and changed in Customer Invoice.

A credit invoice is created for the returned quantity. The ID number of the credit invoice will be indicated in the Credit/Corr. Invoice No column of the RMA lines that are included on the credit invoice. Release a RMA by using Release in the Operations menu. The status on the RMA header is then updated from Planned to Released. This means that the RMA has been approved and is now available for other operations.

You must release the RMA in order to be able to print the return note, to enter receipt and handling of the returned parts, and to create a credit invoice. You may also release a specific RMA line. Releasing the RMA includes authorization control. Therefore, when releasing a RMA or RMA line a coordinator must be specified on the RMA header. The status on the RMA header is updated from Planned to Released. For all RMA lines with status Planned, the status will be updated to Released.

The status on the RMA line is updated from Planned to Released. If the RMA header status was Planned before releasing the RMA line, the header status will be changed to Released.

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