Return Material Authorization Return Material Lines

Use this tab to enter and maintain return material authorization (RMA) lines. The Catch Quantity information on the the RMA line tab is used to calculate the price and amount, whereas the Catch Quantity in the Return Material - Receive, Scrap and Return into Inventory dialog... As these quantities can vary, there is no validation between the different Catch Quantities you can enter. As such, you can enter one catch quantity on the RMA line, e.g. to credit, and another Catch quantity to return into inventory/scrap. Enter RMA line Release RMA Deny RMA Complete RMA Register received returns Scrap Enter RMA line tax line Return into inventory Resolve shortages Approve for credit Remove credit approval Create credit invoice Create correction...

The following topics will be discussed in this article: Order Management allows the customers to return the goods to you. OM also enables you to authorize the return of your sales orders as well as sales made by other dealers or suppliers, as long as the items are part of your item master and... You can authorize returns for replacement that returns with or without credit. RMA can be created in two different ways in Oracle: R2i supports four different RMA Order Types, each with a different Order Cycle:

2. Creating a New Return (RMA with Credit) A return material authorization (RMA) is a return order your customers use to ship items back to your company to either return the item for repair or to receive credit for the returned item. When you receive a request from a customer to return goods, the order manager initiates an RMA order based on the original customer order (the order status must be closed or partially closed). This initiation automatically creates an RMA record in Oracle Receiving and a shipment in Oracle Shipping. Taking on the role of the shipping manager, the order manager identifies the shipments that have been automatically generated for the RMA order.

The order manager generates and emails the packing slip and commercial invoice for the shipment number to your customer. The customer can then send back the physical goods with the RMA paperwork to your company. When your company receives the returned items, the receiving agent creates a receiving advice for the RMA using the RMA number referenced in the paperwork. A quality team inspects the returned items. If the items pass inspection, the goods are sent back to the customer. If the items do not pass inspection, the returned items are slated for repair or salvaged, and a credit memo is created and sent to the customer.

The inventory manager performs the put away for the RMA to the appropriate subinventory. Receipt confirmation runs in the background to update order management about the RMA receipt, triggering the RMA order lines status to change from Awaiting Receiving to Awaiting Billing. The first step in the returns process is to create a Returns Sales Order with reference to the Original Sales Order. If the Original sales order had multiple sales items, only the items that the customer has requested for a return can be picked. You must be a registered user to add a comment. If you've already registered, sign in.

Otherwise, register and sign in. Ascent ERP Return Material Authorization (RMA) Processing In a fast-paced warehouse and distribution environment, efficient handling of Customer Returns through a well-coordinated Return Material Authorization, also called Return Merchandise Authorization (RMA) process is critical to business success. It can be a differentiator that helps you maintain great customer service and a highly efficient warehouse inventory, or it can be a source of frustration and confusion for the customer service department, the... Ascent ERP has been built with an emphasis on providing easy and flexible ways to streamline this process and leverage your investment in both the Salesforce.com platform and Ascent ERP. There are several ways to initiate the RMA process, they are not mutually exclusive and can be tailored to the business process your team needs to support.

Typically these include; Each RMA line will have a designated RMA Type that defines how the processing of the line will be managed. Although a default type can be set, all of the types can be available for your team. Once an RMA line has been created with the appropriate type and connected to the original and replacement orders if appropriate it is ready for processing. When the warehouse team sees that the item has been received it will be an easy process to find the appropriate RMA Case and process the RMA lines back into inventory. Links to Return Material Authorization (RMA) forms and policy.

Core Evaluation Grade Form (FMSM068) | September 2019 Declaration of Hazardous Material and Decontamination (used for returning equipment) (FMSM054) | September 2019 Return Material Authorization Policy Form (FMSM053) | September 2019 RMA Request Form Training Guide (FMSM065) | July 2019 Discover the challenges involved with last mile product returns and learn how you can solve the reverse logistics hassle. by Ben Halverson | Nov 3, 2025 | Blog, Routing & Dispatch

Hyperlocal delivery is a buzzword going around in the logistics space. But what is it? And what does it provide for customers? Learn here. by Mallorie Barabas | Oct 30, 2025 | Blog, Industry Insights What is inbound logistics, and how can it be optimized to improve operational efficiency?

Learn more in this article! The leading SaaS technology for returns management and professional reverse logistics services provider. 1200 Howard Ave 201 Burlingame, California 94010, USA C Tower, 1st Floor, Spaze Tech Park, Sohna Road, Sector 49, Gurgaon, Haryana, India PIN 122018 51 Bracken Road, Sandyford Dublin, D18 CV48 Ireland 1200 Howard Ave 201 Burlingame, California 94010, USA

Use this tab to enter and maintain return material authorization (RMA) lines. The Catch Quantity information on the RMA line tab is used to calculate the price and amount, whereas the catch quantity in the Return Material - Receive, Scrap and Return into Inventory dialog box... As these quantities can vary, there is no validation between the different catch quantities you can enter. As such, you can enter one catch quantity on the RMA line, e.g. to credit, and another catch quantity to return into inventory/scrap. It is also possible to end the rental process automatically while completing the return by manually entering a date and time for End Rental Date and End Rental Time fields.

Enter RMA line Release RMA Deny RMA Complete RMA Register received returns Scrap Enter RMA line tax line Return into inventory Resolve shortages Approve for credit Remove credit approval Create credit invoice Create correction...

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