Returned Material Authorization Rma Oracle

A return material authorization (RMA) is a return order your customers use to ship items back to your company to either return the item for repair or to receive credit for the returned item. When you receive a request from a customer to return goods, the order manager initiates an RMA order based on the original customer order (the order status must be closed or partially closed). This initiation automatically creates an RMA record in Oracle Receiving and a shipment in Oracle Shipping. Taking on the role of the shipping manager, the order manager identifies the shipments that have been automatically generated for the RMA order. The order manager generates and emails the packing slip and commercial invoice for the shipment number to your customer. The customer can then send back the physical goods with the RMA paperwork to your company.

When your company receives the returned items, the receiving agent creates a receiving advice for the RMA using the RMA number referenced in the paperwork. A quality team inspects the returned items. If the items pass inspection, the goods are sent back to the customer. If the items do not pass inspection, the returned items are slated for repair or salvaged, and a credit memo is created and sent to the customer. The inventory manager performs the put away for the RMA to the appropriate subinventory. Receipt confirmation runs in the background to update order management about the RMA receipt, triggering the RMA order lines status to change from Awaiting Receiving to Awaiting Billing.

The following topics will be discussed in this article: Order Management allows the customers to return the goods to you. OM also enables you to authorize the return of your sales orders as well as sales made by other dealers or suppliers, as long as the items are part of your item master and... You can authorize returns for replacement that returns with or without credit. RMA can be created in two different ways in Oracle: R2i supports four different RMA Order Types, each with a different Order Cycle:

2. Creating a New Return (RMA with Credit) A guide to managing customer returns in Oracle Order Management. The Return Material Authorization (RMA) cycle is a fundamental business process for managing customer returns. It provides a structured, auditable workflow for handling the return of goods, whether for a refund, replacement, or repair. An efficient RMA process is critical for maintaining customer satisfaction, accurately tracking returned inventory, and ensuring correct financial crediting.

This cycle is managed primarily within Oracle Order Management and is tightly integrated with Inventory and Accounts Receivable. Create an Order Type in OM specifically for returns, with an associated RMA workflow. Set up valid return reason codes in Lookups, which are mandatory for all return lines. Ensure the item to be returned has the 'Returnable' attribute checked in the Item Master. Return Material Authorization Types Type of RMA Option Description RMA with Credit Only A Your company issues a credit without the customer returning the product. RMA with Repair B Your customer returns a damaged product.

Your company repairs and returns the product to the customer. RMA with Replacement C Your customer returns a product and your company sends a replacement product rather than issuing a credit. RMA with Receipt and No Credit D Your customer returns a product you sent to them on a trial basis or at no charge, therefore they receive no credit. With Receipt and Credit E Customer returns a product and receives credit. Returned Item Fails Inspection (Exception case) B, C, D, E Customer returns product, Company inspects product and rejects it. Company scraps product or sends product back to Customer Table 1 - 19.

(Page 1 of 1) The RMA Interface has a result of Interfaced once a return line has been interfaced to Oracle Inventory and is available for inspection and/or receipt. The RMA Interface has a result of Partially Accepted if a portion of the returning quantity is received into a subinventory. The RMA Interface has a result of Completely Accepted if all of the returning quantity is received into a subinventory or if more than the returning quantity is received into a subinventory. See: RMA Interface. Physical items you expect to receive in Oracle Inventory must have the following item attributes: Returnable: Yes, Shippable Item: Yes, Transactable: Yes, and Stockable: Yes.

Note that Transactable is under the Inventory attribute group and is different from OE Transactable, which is under the Order Entry attribute group. To set the Transactable attribute to Yes, the Inventory Item attribute must also be Yes. Stockable is also under the Inventory attribute group. To create credits for return items in Oracle Receivables, the item must have the item attributes Returnable: Yes and Invoice Enabled: Yes. Intangible items, such as warranties or education services, should have the following item attributes: Returnable: Yes, Shippable Item: No, and Invoice Enabled: Yes. With these attributes, items do not interface to Oracle Inventory but can interface to Oracle Receivables to generate credits.

By assigning items different attributes, you can mix shippable and intangible items on the same return using the same order cycle without having to process intangible items in inventory.

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